This Shipping Policy outlines the order processing, delivery terms, and related guidelines for all orders of luxury makeup, skincare, and fragrance products placed on charlottetilburyusstore (the “Website”). By placing an order on the Website, you agree to the terms outlined below.
1. Order Processing Time
All orders are reviewed and processed within 1–3 business days after payment confirmation. Orders placed on weekends, public holidays, or after business hours will be processed on the next business day. Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and carrier details.
2. Delivery Timeframes
After your order is dispatched, delivery is estimated to take 6–12 business days. Delivery times may vary slightly based on your destination, local logistics, and unforeseen circumstances such as peak shopping seasons, weather delays, or customs processing (where applicable).
3. Shipping Fees
We offer free shipping worldwide on all orders, with no minimum purchase requirement. There are no additional shipping charges for any order, regardless of the order value or destination.
4. Order Tracking
Once your order is dispatched, a shipping confirmation email will be sent to the email address provided during checkout. This email includes a unique tracking number and a link to the carrier’s website, where you can monitor the real-time status of your delivery from dispatch to arrival.
5. Undeliverable Packages
If a package is returned to us due to an incorrect, incomplete, or undeliverable address provided by you, please contact our customer support team at
[email protected] to arrange for reshipping. Additional shipping fees may apply for resending orders due to customer-provided address errors.
6. Lost or Missing Packages
If your package is marked as delivered but not received, or if it is confirmed lost in transit by the carrier, please contact us immediately at
[email protected]. We will investigate the issue with the carrier and provide a resolution, which may include resending the order or processing a refund, at our discretion.
7. Shipping Restrictions
While we offer worldwide shipping, some destinations may have import restrictions or customs regulations for luxury beauty products. It is your responsibility to ensure that the Products you order comply with the import laws of your destination country. We are not liable for any delays or issues caused by customs clearance or import restrictions.
8. Contact Us
For any questions, concerns, or assistance regarding shipping, order processing, or tracking, please contact our customer support team at
[email protected]. We aim to respond to all inquiries promptly during business days.
