Customer Service Policy

At charlottetilburyusstore, we are committed to providing a thoughtful and reliable shopping experience for all lovers of luxury makeup, skincare and fragrance.

  • General Support

    For questions regarding orders, products, shipping or recommendations, please contact us at [email protected]. We aim to respond to all inquiries promptly during regular business days.

  • Order Assistance

    We review and process orders carefully to ensure accuracy. If you need to modify or cancel an order, please reach out as soon as possible.

  • Product Authenticity & Care

    All items featured are premium luxury beauty selections. For concerns about product condition upon arrival, kindly contact our support team with relevant details so we may assist accordingly.

  • Customer Satisfaction

    Your satisfaction is our priority. We strive to address every concern fairly and help you enjoy a smooth and enjoyable shopping journey with our collection of luxury makeup, skincare and fragrance.