This Refund Policy outlines the terms and conditions for returns, refunds, and exchanges for orders placed on charlottetilburyusstore for luxury makeup, skincare, and fragrance products.
Eligibility for Refunds
- To be eligible for a refund, items must be unused, unopened, and in their original packaging.
- Requests must be submitted within 30 days of the delivery date.
- For hygiene and safety reasons, opened or used beauty products cannot be accepted for refund unless received damaged, defective, or incorrect.
Non-Refundable Items
- Gift cards
- Used or opened cosmetics, skincare, and fragrances (unless defective)
- Final sale or promotional clearance items
How to Request a Refund
To initiate a refund request, please contact our customer service team at:
[email protected]
Include your order number, photos of the item (if damaged/defective), and reason for the request.
Processing Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 7–10 business days.
- Shipping costs are non-refundable unless the return is due to our error (wrong item, defective product).
Exchanges
Exchanges are available for defective or incorrect items only. Please contact us to arrange an exchange.
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