Privacy Policy

This Privacy Policy describes how charlottetilburyusstore (“we,” “us,” or “our”) collects, uses, stores, and protects personal information when you visit our website, purchase luxury makeup, skincare, and fragrance products, or contact our support team.

1. Information We Collect


We may collect the following personal data to process orders and improve your shopping experience:

  • Contact details: name, email address, phone number, shipping/billing address
  • Payment information (processed securely via third-party payment providers)
  • Order history and product preferences
  • Device and browsing data: IP address, browser type, cookies, and usage analytics
  • Information submitted to [email protected]

2. How We Use Your Information


We use collected data solely for:

  • Processing, fulfilling, and shipping your orders
  • Responding to inquiries and providing customer support
  • Sending order updates, service notifications, and optional marketing communications (you may opt out at any time)
  • Securing transactions and preventing fraud
  • Improving website functionality, products, and user experience

3. Information Sharing & Disclosure


We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share data only with:

  • Trusted third-party service providers (payment processors, shipping carriers, hosting platforms) who assist in operating our business
  • Legal authorities when required by law or to protect our rights, safety, and property

4. Data Security


We implement reasonable technical and organizational safeguards to protect personal information from unauthorized access, use, or disclosure. While no system is entirely secure, we maintain strict protocols to safeguard your data.

5. Your Privacy Rights


You may:

  • Access, correct, or request deletion of your personal data
  • Opt out of non-essential marketing communications
  • Request details about how we process your information

To exercise these rights, contact us at [email protected].

6. Cookies & Tracking Technologies


We use cookies and similar tools to enhance site navigation, analyze usage, and personalize content. You may adjust cookie settings through your browser preferences.

7. Policy Updates


We reserve the right to update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date. Continued use of our website constitutes acceptance of the updated policy.

8. Contact Us


For privacy-related questions or requests, please email:

[email protected]